Refund Policy.

This Refund Policy applies to every FedOP Grant Services Engagement. The specific cancellation window and any milestone-based refund schedule are confirmed in your signed engagement letter, which prevails in case of conflict. This Policy does not affect any statutory rights you have under the consumer-protection law of your jurisdiction.

1. Two fee structures, two policies

FedOP operates primarily under three fee structures:

(a) Fixed-fee engagements

Used for scoped discovery, eligibility review and one-off deliverables. Refunds follow the milestone schedule below.

(b) Percentage-fee or full-service engagements

Used for end-to-end application services. Fees are tied to time invested and deliverables produced, so refunds reflect the work that has actually been completed up to the cancellation date.

(c) Hybrid engagements

Some Engagements combine a fixed retainer with a percentage-of-funding success fee (with appropriate caps). Refunds follow the rules in the engagement letter.

2. Cooling-off period

Where your jurisdiction provides a statutory cooling-off right (for example, 14 days for consumer contracts concluded online in the EU/UK), that right applies in addition to the cancellation rules below. To exercise your cooling-off right, send a clear written statement to us at the contact below within the cooling-off window.

3. Cancellation window — fixed-fee engagements

For fixed-fee engagements, the following standard schedule applies unless your engagement letter states otherwise:

• Cancellation within 7 days of signing and before any work has started — full refund of any fees paid in advance, processed within 10 business days to the original payment method.
• Cancellation after work has started but before any deliverable has been issued — refund of advance fees less a pro-rata charge for time already invested, calculated at the hourly rate stated in the engagement letter.
• Cancellation after any deliverable has been issued or accepted in writing — no refund of the fee attributable to that deliverable; any unearned advance for work not yet performed is refundable.

4. Cancellation window — percentage-fee and full-service engagements

For percentage-fee, full-service or hybrid engagements, fees are invoiced against agreed milestones (for example, eligibility confirmation, draft narrative, submission, decision). On cancellation:

• Milestones that have been completed and accepted in writing are payable in full.
• Milestones in progress are payable pro-rata to the work performed up to the cancellation date.
• Milestones not yet started are refundable in full.
• Any time spent on out-of-scope requests may be charged separately at the engagement's hourly rate.
• Pass-through disbursements already paid to third parties on your behalf (for example, certified translations) are non-refundable.

5. Cancellation window — discovery and short-scope engagements

For short engagements that complete in a single session or a few days (for example, a 30-minute consultation, an eligibility review, a one-off document review), the cancellation rules differ because most of the work happens at the start:

• Cancellation more than 48 hours before the scheduled session — full refund.
• Cancellation less than 48 hours before the session, or no-show — no refund, but you may reschedule once at no charge.
• Cancellation after the deliverable has been issued — no refund of the deliverable fee.

6. How to request a cancellation or refund

To cancel an Engagement or request a refund:

• Email hello@fedop.com from the email address associated with your Engagement.
• Include your engagement reference (e.g. ENG-2026-001).
• State the reason for cancellation (helpful for us, but not required to process the request).
• Specify the date you want the cancellation to take effect.

We acknowledge all cancellation requests within 2 business days and confirm the refund amount (if any) within 5 business days.

7. How refunds are paid

Approved refunds are paid back to the original payment method — for example, the same card or bank account used to make the original payment. Refunds are typically processed within 10 business days of approval, although your bank or card issuer may take additional time to display the credit on your statement (often 5–10 further business days for cards, 1–3 further business days for bank transfers).

If the original payment was made in a currency other than USD, the refund will be made in the same currency, converted at the exchange rate applied by your card issuer or bank on the original transaction. Currency-conversion differences are outside our control.

8. Non-refundable items

The following are not refundable once incurred:

• Third-party disbursements paid on your behalf and not recoverable from the supplier — for example, paid portal fees, certified translations, courier charges, apostilles or notarisation.
• Time spent on a milestone you have explicitly approved in writing, including any revisions within the agreed scope.
• Government fees, application fees or filing charges paid to a Funder on your behalf.
• Background-research subscriptions or paywalled database access purchased for your engagement.
• Travel, accommodation and per-diem costs where those have been pre-approved in writing and are non-refundable from the supplier.

9. What if the Funder rejects your application?

A rejection (or non-selection) by a Funder is not grounds for a refund. Professional fees are paid for the work performed regardless of the Funder's decision. The decision is the Funder's alone and is influenced by factors outside our control — including the strength of competing applications, the Funder's changing priorities and the availability of funds.

If you wish to re-apply to the same programme in a future cycle, or apply to a similar programme, your engagement letter typically allows for re-engagement at preferential rates. We will provide a written re-engagement quote on request.

10. What if FedOP doesn't deliver?

If we materially fail to deliver a service we agreed in your engagement letter, and you have given us reasonable opportunity to remedy within a stated cure period (typically 14 days), you may be entitled to:

• A redo of the affected deliverable at no additional cost.
• A partial or full refund for the affected deliverable, calculated on a pro-rata basis.
• Termination of the engagement and a refund of unearned advance fees, where the breach is material.

"Materially fail" means a failure that substantially deprives you of the benefit of the Engagement. Minor delays, copy-edit disagreements within the agreed scope, or rejection by a Funder do not, on their own, constitute material failure.

11. Quality complaints

If you are unhappy with the quality of a Deliverable, raise it within 14 days of receipt. We will investigate and, where the complaint is well-founded, offer a free revision within the agreed scope, a partial refund, or — for serious quality failures — termination and refund of unearned fees.

12. Disputes

If you're unhappy with a refund decision, please write to us first at hello@fedop.com. We will respond within 5 business days. If we can't resolve it between us within a further 30 days, the dispute will be handled under the dispute-resolution clause in our Service Agreement. You also retain any statutory right to lodge a complaint with your local consumer-protection authority.

13. Chargebacks and payment disputes

If you dispute a charge with your card issuer (a "chargeback") instead of contacting us first, we may suspend work on your Engagement until the chargeback is resolved. We will cooperate fully with the card network's investigation and will provide evidence of work performed and any deliverables issued. Chargebacks are not a substitute for our refund process and may prevent amicable resolution.

14. No fee for a no-fault cancellation

If we cancel an Engagement for reasons other than your material breach or your failure to provide information, we refund all unearned advance fees within 10 business days. We will also provide reasonable transition support — for example, transferring working files and contact records to a successor adviser of your choice at your written request.

15. Changes to this Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page indicates when the latest revision took effect. Material changes will be announced on the Site and will not apply retrospectively to fees already paid under an Engagement.

16. Contact

Questions about this Policy — or to request a refund:

hello@fedop.com

Postal correspondence: FedOP Grant Services, 1100 Pennsylvania Avenue NW, Suite 200, Washington, DC 20004, USA